This Privacy Policy describes the manner in which Ayuda organics pvt ltd (hereinafter individually and collectively referred to as “Company”) collects, stores and/or uses information or data provided by you or in relation to you. This data is collected, stored, and used by your access and/or use of the website https://www.ayudaorganics.com/ (hereinafter referred to as “Website”) and accessing information or conducting transactions of any product offered on or through the Website, including the offering of organic food, natural wellness products, and other commodities on Company’s websites or other platforms (“Products”) and providing a platform for sale and purchase of Products and/or other services provided on the Website (hereinafter referred to as “Services”).

This Privacy Policy shall be read in conjunction with the Terms of Service. Your access to and use of the Website and Services is conditional upon your acceptance of this Privacy Policy and the Terms of Service. You represent that you are above 18 years of age and competent to enter legally binding contracts. By accessing and/or using the Website and/or Services, you consent to your information and data being collected, stored, and used in the manner laid out in this Privacy Policy.

1. Collection of Information

Company may collect the following information and data (hereinafter referred to as “Your Information”) depending on the extent of use of the Website and/or Services by you:

  • Name, Phone number, and Email ID;

  • Shipping and Billing Address;

  • Age, Gender, and Date of Birth;

  • Location and Language preferences;

  • Shopping interests, preferences, and buying behavior;

  • PAN, GST number, or Government-issued ID cards/numbers (where required for taxation or KYC);

  • Browsing history, including URLs visited before and after your visit to the website.

The Company uses payment gateway systems provided by third-party service providers. The information provided to such third parties is governed by their respective terms and privacy policies. The Company does not store or process sensitive card data directly on its servers.

2. Use of Information

Company shall store and use Your Information for the following purposes:

  • Order Fulfillment: Processing orders, fulfilling purchases, and delivering Products to you.

  • Personalization: Suggesting organic products and advertising services relevant to your health and wellness interests.

  • Communication: Sending updates regarding your order, responding to queries, or sending targeted marketing via email, SMS, or phone calls.

  • Improvement: Monitoring, troubleshooting, and improving the Website and Services.

  • Research: Conducting research on user demographics and behavior to better serve our community.

The Company does not retain Your Information for longer than is necessary to achieve the purposes set out above.

3. Cookie Policy

The Website uses cookies, pixels, and tags to gather information. A cookie is a small text file stored on your computer. We use these for:

  • Authentication & Security: To keep you logged in and protect your data.

  • Analytics: Using tools like Google Analytics to understand how visitors interact with the Website.

  • Marketing: Using tools like Facebook Pixel to show you relevant advertisements.

4. Consent & Rights

By using the Website, you consent to the collection and use of Your Information as described.

  • Review & Correction: You may access, correct, or update your personal information through your account dashboard or by emailing info@ayudaorganics.com.

  • Withdrawal: You may withdraw consent for future data use by emailing us at the same address.

5. Disclosure and Transfer of Information

Company may disclose Your Information to third parties (marketing agencies, delivery partners, and affiliates) to improve your experience. We may also disclose data to comply with applicable laws or legal orders.

6. Security

Company follows industry standards (such as ISO/IEC 27001) to ensure Your Information is secure. While we undertake our best efforts, we cannot guarantee absolute security.

7. Grievance Officer

Any discrepancies or grievances regarding the processing of Your Information may be addressed to our Grievance Officer:

Grievance Officer - Ayuda organics pvt ltd
3rd Floor Pramukh Avenue, Nr. Reliance Cross Road, Opp. Ashka Hospital, Kudasan - Sargasan Road, Gandhinagar, Gujarat, India.
Email: info@ayudaorganics.com

8. Changes to the Privacy Policy

Company reserves the right to modify this Privacy Policy at any time. Changes are effective immediately upon posting to https://www.ayudaorganics.com/. We advise you to check this page periodically for updates.