At Ayuda organics pvt ltd, we strive to ensure that our customers are satisfied with their purchases. However, we understand that circumstances may change. This policy outlines the conditions under which you can cancel your orders.

1. One-Time Orders

  • Before Dispatch: You may cancel a one-time order at any time before it has been dispatched from our warehouse. To cancel, please log in to your account or contact us immediately at +91 99989 67732 or info@ayudaorganics.com.

  • After Dispatch: Once an order has been handed over to our logistics partner, it cannot be cancelled. In such cases, the order will be treated as a return (if eligible under our Returns Policy).

2. Subscription Orders

  • Modification & Cancellation: You have the flexibility to pause, modify, or cancel your subscription at any time through your customer dashboard.

  • Cut-off Time: To avoid being charged for your next scheduled delivery, cancellations must be made at least [24/48] hours before the scheduled renewal or dispatch date.

  • Late Cancellations: If a subscription cancellation is requested after the renewal payment has been processed and the product has been packed/dispatched, the cancellation will apply only to the following billing cycle.

3. Cancellation by Ayuda organics pvt ltd

We reserve the right to cancel any order for reasons including but not limited to:

  • Unavailability of the product (stockouts).

  • Errors in pricing or product descriptions.

  • Incomplete or incorrect shipping addresses.

  • Suspected fraudulent transactions or breach of our Terms of Service.

In the event that we cancel your order, you will be notified via email or phone, and a full refund will be issued to your original payment method.

4. Refunds on Cancellation

  • Processing Time: Once a valid cancellation is confirmed, the refund will be initiated within [5-7] business days.

  • Method: The refund will be credited back to the original payment mode (Credit Card, Debit Card, Net Banking, or Wallet) used during the transaction.

  • Transaction Fees: Please note that banking institutions may take additional time to reflect the balance in your account.

5. How to Request a Cancellation

To ensure a smooth process, please provide your Order ID when reaching out to us:

Note: Since Ayuda organics pvt ltd deals in natural and organic products, we encourage customers to review their cart carefully before confirming, as frequent cancellations impact our ability to maintain fresh stock for the community.